FAQ

FREQUENTLY ASKED QUESTIONS

 

SHIPMENT INFORMATION

 

How long will it take to receive my shipment?

We process orders 1-3 business days of receipt.

     -First Class Shipping - 2-5 days

     -Priority Shipping - 1-3 days

 

Where do you ship from?

We ship from San Juan, Puerto Rico and transit time varies by location.

 

PRODUCT INFORMATION

 

Do you have sales?

We believe that the total value of our products is represented in our price. We don't usually offer many sales or discounts. However, we love rewarding our loyal customers by offering occasional invitation promotions on our social platforms and in our newsletter.

Follow us at @botanicaenjabonada and join our newsletter to be the first to know.

 

Are your products vegan?

Yes, all our products are vegan. 

 

Do you use synthetic ingredients? 

No, never. Botánica Enjabonada is founded on the principle that nature has provided us with everything we need to thrive. Therefore, our products are formulated with completely natural, quality ingredients. 

 

Where are Botánica Enjabonada products made?

Each product is made and packaged with attention and style in San Juan, Puerto Rico.

 

Are your products organic?

Many of our products are made with organic ingredients. We take care of sourcing our ingredients. The ingredients that are organic in our products will be labeled.

 

Are Botánica Enjabonada products tested on animals?

Never. 

 

What are some of your best sellers?

Some of our best sellers include our calendula soap, coconut milk soap, golden bar, lavender geranium deodorant. Remember everyone’s needs are different, that said we would be more than happy to help you choose products that will work best for you.  Send us a DM at @botanicaenjabonada or email us at botanicaenjabonada@gmail.com with any questions and we will get back to you right away.

 

Can you recommend products to me based on my skin type?

Absolutely! Send us a DM at @botanicaenjabonada or email us at botanicaenjabonada@gmail.com and tell us a little bit about your skin type and what skincare products you're using currently and we can help you out.

 

Why should I use natural skin care products?

The cosmetics industry is largely unregulated, so we believe it is imperative that customers have access to the safest, most effective skincare options. We take great care to ensure that each of our products is just that: safe and effective.